Never miss another customer.
Frontiva answers every text, web chat and email in seconds, books the appointment and scores the lead. The difference is what it will not do.
- Nothing sends without your approval
- It answers only from facts you approved
- Every message passes one compliance check
- It cannot go live until it passes a readiness suite
- 14-day free trial
- No credit card
- Set up in an afternoon
Hi! How much is a cleaning, and can I come in this week?
A standard cleaning is $149 and takes about 45 minutes. You can pick any open time this week on our booking page: northsidedental.com/book
Grounded in Services & Policies- Priya N.Do you have anything Thursday?Website chat
- Mark R.Quote for a deep clean, 3 bedEmail
- 10product modules live today
- 19industries with their own template
- 24/7replies to texts and web chat
- 1send check every message passes
One queue, every channel, and the reply a person approves.
Not a mockup. These are screens from the running product, captured by the same test suite that checks it still works.
- Nothing sends without your approval
- Approval is the default on a new account. The AI drafts, a person presses send.
- It answers only from facts you approved
- Every draft names the fact or FAQ it came from. A question it cannot ground is logged for you, not guessed at.
- Every message passes one compliance check
- Opt-out, consent, quiet hours and a per-contact frequency cap, in one place no send can skip.
- It cannot go live until it passes a readiness suite
- Including the rule that an agent nobody is on call for is refused autonomy whatever it scored.
- Four customers are waiting in one queue: web chat, SMS, WhatsApp and Instagram.
- One asks the price of whitening through the chat widget, out of hours.
- Frontiva drafts the answer and names the approved fact it read it from.
- A person presses Approve and send, and the reply reaches the customer.
Three real conversations.
Not a video, and not a feature it cannot do yet. These are the things Frontiva handles today, including the one where it decides not to answer.
A visitor asks a question at 9pm and books before they close the tab.
Answered, booked and recorded while the practice was closed, from facts somebody approved.
- Customer: hi, do you do teeth whitening? how much is it
- Frontiva: We do. Whitening is $299 and takes about an hour. Would you like me to find you a time?
Answered from your approved price list. Nothing invented.
- Customer: yes please, something after work
- Frontiva: I have Thursday at 5:30pm or Friday at 6pm with Dr Okafor. Which suits?
Real openings from your calendar, not a callback promise.
- Customer: thursday works
- Frontiva: Booked for Thursday 5:30pm. You will get a reminder the day before.
Appointment created. Contact and lead created on their first message.
Four ways a busy front desk loses people.
None of these are failures of effort. They are what happens when enquiries arrive on more channels than one person can watch, at hours nobody is paid to work. Every figure below is footnoted, with the study and the year.
Four places to look
66%
of customers say they often have to repeat or re-explain themselves to a second person.1
Texts sit on somebody's phone, messages in a social inbox, enquiries in a mailbox. No one view holds the conversation, so the customer carries it instead.
Replies that arrive too late
42 hours
was the average first reply to a web enquiry, and 23% of firms never replied at all.2
The enquiry lands at nine in the evening, when the practice is shut. By the time anybody reads it, that person has booked somewhere else.
Booked and reminded by hand
10%
more likely to turn up, when the reminder is a text message rather than nothing.3
Reading times down the phone, writing the appointment in a book, then remembering to remind them. The remembering is the part that slips.
The same questions, all day
81%
of customers try to sort it out themselves before they contact a person.4
Opening hours, prices, parking, whether you take their insurance. Asked and answered a dozen times a week by somebody who could be doing something else.
- Salesforce Research, State of the Connected Customer, third edition, 2019. Responses from 8,022 consumers and business buyers in 15 countries, surveyed by a third-party panel (PDF).
- James B. Oldroyd, Kristina McElheran and David Elkington, The Short Life of Online Sales Leads, Harvard Business Review, March 2011. An audit of 2,241 US companies, measured by submitting test enquiries.
- Car J and others, Mobile phone messaging reminders for attendance at healthcare appointments, Cochrane Database of Systematic Reviews, 2012. Four randomised trials, 3,547 patients, risk ratio 1.10 (95% confidence interval 1.03 to 1.17) against no reminder.
- Matthew Dixon and others, Kick-Ass Customer Service, Harvard Business Review, January 2017.
One platform for the whole front desk, live today.
10 modules running in the product now. Each page says exactly what it does, and what it does not do yet.
AI Agents
Answers only from your approved knowledge, with guardrails before every answer, escalation keywords, approval mode, and a readiness score before it talks to a customer.
Knowledge
Structured facts, prices, hours and approved FAQs. A question with no match is logged and counted, never guessed at.
Unified Inbox
Email, SMS and website chat in one shared inbox with assignment, tags, snooze and internal notes. Instagram, Messenger and WhatsApp are wired, pending Meta's review.
Bookings
Real availability across rotas, buffers and time off, a public booking page per location, and consented SMS reminders. The database refuses double bookings.
CRM
One contact across SMS and WhatsApp, a merged timeline, notes, tags, custom fields, duplicate merge, and CSV import and export.
Lead Management
Every new contact becomes a lead, scored with a visible breakdown, assigned automatically if you like, and followed up with tasks.
Automations
Follow-up triggered by a new lead, a message or a missed call, with the exit condition checked before every single step.
Analytics
Leads, bookings and first response against last period, first- and last-touch attribution, cost per customer, and CSV on every screen.
Reviews
A review request by email after a completed visit, by hand or as an automation step, throttled so a regular customer is never asked twice in a season. Frontiva cannot read your reviews back yet.
Campaigns
Email your contacts, with the eligible count and the reasons for the gap shown before you send, and the unsubscribe handled for you. Email only: a marketing text needs consent this product does not capture.
Live in an afternoon, trusted in a week.
- 1
Pick your industry
Your template seeds services, knowledge, qualifying questions and an agent tone for your kind of business. All of it is editable.
- 2
Load what it may say
Add prices, hours and policies, and approve your FAQs. The AI answers from these and nothing else.
- 3
Connect SMS and web chat
Use your own Twilio number, and put the chat widget on your site with one script tag.
- 4
Go live supervised
Run the readiness suite, keep approval mode on while you watch, then give each agent more autonomy when it has earned it.
The modules are one system, not eight tools.
An illustration of a single evening text moving through the product. Nobody on your team touched it, and every step is on the customer's record when somebody does.
- 9:02 pm
A text arrives
“Hi, how much is a cleaning, and can I come in this week?”
- 9:02 pm
The AI answers from your facts
Price and length from Services, the booking link from Policies, with the source shown beside the reply.
- 9:02 pm
A lead is created and scored
Source, service value and urgency add up to a score you can read, and the lead goes to the teammate with the fewest open leads.
- 9:06 pm
They book themselves
Thursday at 10:00 on your public booking page, against real availability, with the reminder box ticked.
- Wed 10:00 am
A reminder goes out
The 24-hour SMS, sent because consent was recorded, and held until morning had it fallen in quiet hours.
- Any time after
It shows up in analytics
One more appointment in the lead-to-appointment rate, credited to the campaign that brought them in.
Grounded, guarded, and honest about what it doesn't know.
The AI only answers from facts and FAQs you've approved. Deterministic guardrails catch prompt-injection attempts and sensitive topics before anything is even looked up. Run the readiness suite any time to see exactly where it stands.
How the AI agent worksScore: 80/100 - add the missing service price to pass every scenario.
Texting compliance in the send path, not in a policy document.
U.S. texting rules are enforced where messages are sent, so nobody has to remember them at 11pm.
One send check for every message
An automation, a reminder, the AI or a person typing: every outbound message passes one check for consent, opt-out, quiet hours, purpose and a per-contact frequency cap. A refusal names the rule.
STOP means stop, everywhere
A STOP is recorded against the number, not the thread, so it covers every conversation, including ones opened later. START and HELP are handled without the AI.
Reminders with evidence
Reminders go only to customers who ticked the consent box when booking, and the exact wording they agreed to is saved on their contact.
Replies at 11pm, reminders never at 3am
A reply to somebody who just wrote in goes out whenever they write. Reminders and sequences wait out your quiet hours, and can only ever move later.
Built for more than one location.
- Every branch has its own address, timezone, staff rota and public booking page.
- Owners switch between branches; each branch manager sees only their own calendar, staff and figures.
- Contacts, leads and the inbox stay shared, so a customer who visits two branches is still one customer.
Built for the businesses that live on the phone.
Coming next, labeled honestly
What is live and what is notMissed Call Text Back
Built and tested; waiting on phone number provisioning before a business can switch it on.
Calendar sync
Two-way Google Calendar and Microsoft 365 sync for staff calendars.
Payments
Deposits charged at booking through Stripe. Today a deposit policy can be shown, not charged.
Practical notes on running an AI front desk.
Sensitive topics by industry: what your AI should never answer
The six categories that apply to every business, the additions for twelve kinds of practice, how to phrase a handoff, and why the emergency check has to sit outside the score rather than inside it.
· 6 min readSending links and photos by text: what works and what gets filtered
Which links carriers distrust, how to write one a customer will tap, why a single curly apostrophe can double what a message costs, and the honest position on photos: Frontiva can receive them and cannot yet send them.
· 6 min readA CRM for a team of five: what to use and what to skip
Five people need a customer record, a lead list where every lead has an owner, and follow-up tasks. What to set up in week one, the four things to refuse, and how to give each person the least access that lets them work.
· 5 min readEvery setup decision, worked through once.
Longer than a blog post and written to be finished in one sitting. Pick the one that matches what you are about to set up.
- AI receptionist vs answering service: how to choose
- AI receptionist vs hiring a receptionist: the honest comparison
- What an AI receptionist costs in 2026
- Keeping your business phone number: forward it, text-enable it, or port it
- Asking for a review by text: the permission you actually need
- Choosing front desk software for your trade
- The customer record a small business actually needs
- What your AI should refuse to answer
- SMS automation that customers do not block
- Asking for reviews without annoying anyone, or breaking the law
- AI appointment booking: what has to be true before you turn it on
- Fixing your speed to lead: measuring it honestly, then actually changing it
- How to evaluate an AI receptionist: what it should do, what it costs, and where it fails
- Connecting a business mailbox to a shared inbox
- What your software vendor should tell you about card payments
- Choosing a business texting number: local, toll-free, or the one you already have
- Setting up missed-call text-back without annoying anyone
- A2P 10DLC registration: a practical guide for small businesses
The tools you already use.
Your own Twilio number, your own mailbox, your own website. We do not resell you a phone line, and the ones that are not ready yet say so.
Per location, per month. Start free.
Every plan includes the AI front desk, the shared inbox and the CRM. The tiers differ in how many locations, people and conversations they carry. Fourteen days free, and no card to start.
Starter
One front desk, one location.
Growth
A busier practice, or a second location.
Pro
Multi-location, with room for campaigns.
Questions owners ask first
What is Frontiva?
An AI front desk for U.S. service businesses. It answers texts and website chats from the facts you approve, brings email into the same shared inbox, turns every enquiry into a scored lead, lets customers book themselves into your real availability, sends reminders to customers who agreed, asks for a review after a visit, and keeps one record per customer.
Does the AI make things up?
No. It answers only from structured facts and FAQs you approved. If nothing matches, the question is logged as a knowledge gap for you to fill instead of being guessed, and every reply shows the source it came from.
Can it book appointments?
Customers book themselves on a public booking page per location, against real staff availability, and the database refuses double bookings. The AI does not book inside a text conversation yet; it can send the booking link from your knowledge.
Which channels work today?
SMS through your own Twilio account, Frontiva's website chat widget, and email through a mailbox you connect all work end to end. The AI replies on text and web chat only: email lands in the same shared inbox and a person answers it. Instagram, Messenger and WhatsApp are wired and waiting on Meta's app review for self-serve connection.
Do I need my own phone number?
For texting, yes. You bring your own Twilio account and number, so the carrier charges land on your own bill and the number stays yours. Frontiva cannot provision a number for you or submit your A2P 10DLC registration, and the registration guide walks through what the carriers ask for. Website chat and email need no phone number at all.
Does it answer missed calls?
Missed call text back is built and tested, and waits on phone number provisioning before a business can use it. Until then, the AI answers texts and web chats.
How much does it cost?
Every account starts with a 14-day free trial and no credit card. Launch pricing is being finalized; the pricing page shows how the plans are structured.
Built with dental, med spa, and home services operators in our private beta. We don't publish customer logos or quotes until we have real ones with permission.
Start free. Be live this week.
Built for dental, med spa, home services, and the businesses that live on the phone.